Refund & Return Policy

Welcome to D’FIT!
We want you to love every piece you wear from us. However, if something doesn’t fit right or meet your expectations, our simple return and refund process is here to help.

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  1. Eligibility for Returns

You can request a return or exchange within 7 days of receiving your order, provided that:
• The item is unused, unworn, and unwashed.
• It is returned with all original tags, labels, and packaging.
• The return is requested within 7 days of delivery.
• The item is not part of our non-returnable category listed below.

Note: Items purchased during sale, promotion, or clearance events are not eligible for return or refund.

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  1. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:
• Innerwear, lingerie, or swimwear
• Accessories such as earrings, belts, or scarves
• Customized, altered, or made-to-order garments
• Items marked as “Final Sale”

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  1. Return Process
    1. Email us at support@thedfit.com or message us through our Contact Us page within the return window.
    2. Include your Order ID, reason for return, and photos (if applicable).
    3. Once approved, we’ll share the return address or arrange pickup (if available in your area).
    4. After the product reaches us and passes quality inspection, your refund or exchange will be processed within 5–7 business days.

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  1. Refunds
    • Refunds are processed to your original payment method or as store credit, based on your preference.
    • Shipping and Cash-on-Delivery (COD) fees are non-refundable, unless the item was damaged or incorrect.
    • Once processed, a confirmation email will be sent to you.

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  1. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:
• Contact us within 48 hours of delivery with photos or a short video showing the issue.
• After verification, we’ll arrange a replacement or issue a full refund at no additional cost.

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  1. Order Cancellations
    • Orders can be cancelled before dispatch for a full refund.
    • Once shipped, cancellations will be treated as returns under the policy above.

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  1. Need Help?

We’re always happy to assist you!
📧 Email: support@thedfit.com
📞 Phone: +91-9279838671

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✨ D’FIT stands for confidence, comfort, and style.
We’re committed to providing a seamless and reliable shopping experience — because you deserve nothing less.

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